Archive for the 'KTVB' category

Efficiency

Sep 23 2009 Published by under KTVB

Efficiency:  http://www.ktvb.com/archive/65061747.html

Mary Gersema explains how efficiency begins with role clarity.  Can you articulate what you do and  how it affects the success of your company?

Comments are off for this post

Training Tips

Sep 09 2009 Published by under KTVB

Training Tips:  http://www.ktvb.com/archive/65061507.html

Mary Gersema explains why training is more than just the technical skills employees need and how to attract and retain great employees.

Comments are off for this post

Asking the Right Questions

Aug 17 2009 Published by under KTVB

Asking the Right Questions:  http://www.ktvb.com/archive/65060292.html

Mary Gersema believe that knowing the right questions be better than knowing answers.  Create a culture of questioning.

Comments are off for this post

Eliminate the Negative

Jul 15 2009 Published by under KTVB

Eliminate The Negative:  http://www.ktvb.com/archive/64281647.html

Mary Gersema explains why you should find the strength of your staff and focus on that instead of trying to improve the weaknesses.

Comments are off for this post

Getting Rid of Customers

Jul 08 2009 Published by under KTVB

Getting Rid of Customers:   http://www.ktvb.com/archive/64281187.html

Mary Gersema explains the difference between clients and customers.  After watching this you’ll want to get rid of your customers by turning them into clients.

Comments are off for this post

Corporate Campfire

Jun 03 2009 Published by under KTVB

Corporate campfire:   http://www.ktvb.com/archive/64277677.html

Mary Gersema talks about how to teach your employees about your company using stories instead of a manual.  A favorite quote: “Thou shalt not” is soon forgotten, but “once upon a time” will last forever. – Philip Pullman

Comments are off for this post

WOO Your Customers

May 11 2009 Published by under KTVB

WOO:  http://www.ktvb.com/archive/64282732.html

Mary Gersema shares how “WOO” (winning others over) is as simple as these three steps.  Welcome the feedback.  Own it.  Offer solutions.

Comments are off for this post