Efficiency:  http://www.ktvb.com/archive/65061747.html

Mary Gersema explains how efficiency begins with role clarity.  Can you articulate what you do and  how it affects the success of your company?

Training Tips:  http://www.ktvb.com/archive/65061507.html

Mary Gersema explains why training is more than just the technical skills employees need and how to attract and retain great employees.

Asking the Right Questions:  http://www.ktvb.com/archive/65060292.html

Mary Gersema believe that knowing the right questions be better than knowing answers.  Create a culture of questioning.

Eliminate The Negative:  http://www.ktvb.com/archive/64281647.html

Mary Gersema explains why you should find the strength of your staff and focus on that instead of trying to improve the weaknesses.

Getting Rid of Customers:   http://www.ktvb.com/archive/64281187.html

Mary Gersema explains the difference between clients and customers.  After watching this you’ll want to get rid of your customers by turning them into clients.

Corporate campfire:   http://www.ktvb.com/archive/64277677.html

Mary Gersema talks about how to teach your employees about your company using stories instead of a manual.  A favorite quote: “Thou shalt not” is soon forgotten, but “once upon a time” will last forever. – Philip Pullman

WOO:  http://www.ktvb.com/archive/64282732.html

Mary Gersema shares how “WOO” (winning others over) is as simple as these three steps.  Welcome the feedback.  Own it.  Offer solutions.